Ordering

Good things come to those who wait.

As all the footwear is made to order, by one pair of hands start-to-finish, you can expect your shoes to be made within 4 weeks. Often shoes can be made sooner, or there may be a delay in the making of your shoes, in which case we will contact you to inform of an expected delivery time. Our standard delivery is with Royal Mail Signed For. If you require your shoes urgently, please contact the workshop to discuss. We’ll be happy to talk.

To help us get the best possible fit, please post or upload a foot drawing. You will find instructions how to draw round your feet, and advice about sending or uploading foot drawings in the next tab.

If you would like to see colour samples before ordering we would be happy to send you swatches. We do occasionally run out of the colours shown, in which case we will contact you and will be happy to send you swatches of alternative colours.

Occasionally the leathers you choose may not be ideal for a particular style of shoe (for example they may be too thick or too firm). In this case we will contact you to discuss this and to suggest suitable alternatives.

If you wish to send us any further information regarding your order (e.g. your normal shoe size, special fitting needs any difficulties you may experience with shoe fittings) please send us an additional message using the contact page.

If you have difficult or problematic fitting requirements, please discuss this with us before placing your order.